Loren was married to his wife Leona over 50 years when Leona passed away and Loren moved in with Bob and I since he needed 24 hour care. They had five children of which Bob is the oldest. On top of having five children Leona did the books for the business and worked part time as a R.N.
Bob and I bought the business from Loren and Leona in 1996. Bob has worked in the business since he was 8 or 9 years old. Flo-Aire runs in his blood stream. Over the years the business moved from it's original location down the road about a mile to it's current location in Southgate Michigan. The office is an old farmhouse that is over 120 years old the house is the former Schaffer Farmhouse. We employ 8 men in the field doing installations and service work, as well as three women in the office to take care of serving the customer. Bob does the estimating and job troubleshooting. I am one of the three in the office. We also offer a do it yourself parts counter and have it staffed for folks with questions. If you are mechanically inclined you can come in and purchase misc parts to repair your own furnace or humidifier.
We have several family members working here, Bob's brother Larry, our son Bobby and two cousins Ted & his son Cory, our grandson Ryan works summers. The remaining staff has been with us so long that we feel as if they are family. Bob is a licensed Mechanical Contractor in Michigan and Florida, he also holds a Boiler license in Michigan.
We strive to give our customers the very best service and make their call to our office a pleasant one. We do not get a rebate from our suppliers for material that we might install. Some other companies get kick backs for pushing certain materials. We will never install parts that are not necessary.
Bob is also a member of the Masonic Lodge and an avid hunter. We support many local youth sports teams and many shooting events. We are members of the Southern Wayne County Chamber of Commerce, the Detroit Regional Chamber of Commerce and the Associated Builders and Contractors of which I was Chapter President for 5 years.
One thing that every consumer needs to be aware of across the country is that you get what you pay for. I know that times are tough and many families are struggling. However, most of the folks who have been laid off due to lack of work, think that they can work out of their trucks. The consumer who is only shopping price will most likely have this guy do the job. The problem develops when the customer needs warranty work done and this guy is long gone!! Also the consumer needs to be reminded that most of these guys have no insurance so if they slip and fall off the roof or down the stairs the consumer will be sued. A company who has a store front has overhead and therefore their prices are higher, but, that is insurance for the consumer. Most manufacturers will only honor the equipment warranty if it was installed by a licensed and insured contractor and if permits were pulled.